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Frequently Asked Questions
www.BestGlueBoards.com, is a Do Your Own Pest Control Store specializing in CatchMaster Glue Boards, as we have used these glue boards for over 20 years with great success and believe they produce the best glue traps on the market today. The glue formulas in Catchmaster glue traps are effective for at least one (1) year in a home scenario, and for five (5) years unopened in a warehouse locale, giving you more value for your hard earned money. All CatchMaster Glue Boards will have an odor unless you order the UnScented or No Scent. All boards will have pre baited on the label, even the un scented even though there is not any allergen products in the glue. Catchmaster glue boards do not have oil in them like the competitions products use. Oil mixes with the body chemistry of the rodent and allows the rodent to escape. Oil also makes glue more susceptible to running or dripping in hot temperatures.
With BestGlueBoards.com being a Do It Your Self Pest Control Store we have added a few of our favorite products that we use in our day to day pest control business at A&E Pest Control Inc.
Shipping Info
BestGlueBoards.com makes every effort to ship orders as soon as they are received. Shipping days are Monday thru Friday. * APO addresses may not include free shipping. We will email or call with the extra charges. Most orders leave our warehouse within one to two business days after placing your order. As soon as your order ships, you will receive an email with the shipping details, including a tracking number (if available). You can expect most packages to be delivered to their destination within 3-7 business days from the shipping date. Please note that some packages may take slightly longer depending on the weight of the package and the location that it is being shipped to.
While we make every effort to keep frequently ordered products in stock, sometimes products are backordered, and we will notify you by email if that situation arises.
Free Shipping Terms & Conditions
We only ship to the lower 48 states. No shipping to P.O. Boxes. Our free shipping is via UPS Ground or United States Postal Service (USPS) for orders over $25.00. Additional charges apply if Next Day Air, 2nd. Day Air, or 3 Day Select shipping is desired. A charge of $6.50 will be added to orders under $25.00. Please call toll free 1-800-607-0701 for expedited orders, for larger orders or for special pricing. All orders shipped to any Georgia address will be charged 7% sales tax.
Product Return Policy
Returning items to BestGlueBoards.com is easy. Please initiate your return within 30 days after the item was shipped. Any Large order which we consider to be over $1,000.00 and or 20 or more boxes of an individual product will not qualify for a refund due to the fact we have to special order the product and our distributor charges us a restocking fee of 25%. We value our customers and provide quality customer service. If you are not satisfied with your purchase, and wish to return it, please feel free to call us at 1-800-607-0701 or email Anita@BestGlueBoards.com to notify us that you would like to return a product. Please state the reason for the return and your order number. Most items that have not been opened can be returned. Exceptions will be made if the item is defective in some way. Our customer support representatives will give you information on how and where to return the product. To qualify for a refund, all items must be returned unopened, in their original condition, including the original packaging and containers, documentation, etc. Do not mark or deface original manufacturer containers in any manner. A credit refund will be given upon return of items, less shipping/handling cost we incurred due to free shipping. We deduct our shipping & handling cost incurred, plus a 10% restocking fee. We recommend sending returns to us by UPS or insured receipt for your protection. Most refunds are processed within 1-2 business days after receiving your return. You will receive an email confirmation once your refund is processed.
All returns are to be sent to:
A&E's Do It Yourself Pest Control
Attn: Returns
145 W. May St.
Winder, GA 30680
An incorrect shipping address may be charged a $10.00 fee. If the package is returned by UPS, because of non-signature for the package, a $10.00 fee will apply as UPS will charge CatchMasterGlueBoards.com a return fee. In order to ship the package again, customer will be charged the actual shipping fee as well as the package return fee of $10.00.
If while entering your shipping address information, a wrong address is entered, our shipping carrier (UPS) will normally charge us a $10 fee to locate the correct address so the package can be delivered. We will pass this charge on to the customer. This occurs very rarely and we will always attempt to contact the customer first before we ship the package if the address is not found in the UPS data base.
If you enter an incorrect shipping address and the package is delivered to a wrong address, and cannot be recovered, we will have to charge you the full order price again if you want the order shipped to the correct address. We cannot issue refunds for address mistakes that are out of our control.
Shipping: We will make every effort to ship orders as soon as they are received. Most orders received before 5pm EST will be shipped within one to two business days. Any product that is out of stock will be shipped to you as it becomes available for shipment. You will be notified by telephone or e-mail of the estimated shipping date. There is no need to reorder. Please note that even though undeliverable packages rarely occur and we will always make attempts to contact you first before initiating a return or charging any fee. We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email. All customers will be sent an email with a tracking number shortly before their product leaves our warehouse.
Shipping Days are Monday thru Friday
Orders placed on Saturdays, Sundays, or holidays will be shipped the following business day.
Can I cancel an order?
Once you have completed the checkout process we cannot cancel your order. This is due to our commitment to processing your orders as quickly as possible. Once your checkout process is completed our warehouse is immediately notified to pull and package your order for shipment. We regret any inconvenience that this may cause you.
How long does it take to receive my order?
Most orders will leave our warehouse within 1 to 2 business days after placing your order. As soon as your package ships, you will receive an e-mail with the shipping details, including a tracking number (if available). If you check your order status before receiving that e-mail, you will see that the order is “Processing”. You can expect most packages to be delivered to their destination within 3-7 business days from the shipping date. Please note that some packages may take a little longer depending on the weight of the package and the location that the package is being shipped to.
What if I have other questions about my order?
Please feel free to send any order or shipping-related questions to info@Bestglueboards.com. Or you can call our toll free number 800-607-0701, and our customer service person will be glad to help you.
What if I can't find a particular product?
Try the product search box. If you still cannot find a specific item, please email us at info@Bestglueboards.com or you can call our toll free number 800-607-0701, and our customer service person will be glad to help you. We have the ability to get almost every pest control product available, and chances are we have the product you need in our Store Front located in Winder, GA. We respond to these product requests very quickly, usually the same day.
Last updated: April 2011
*The information herein is subject to change.
Disclaimer Please read this before purchasing our products
A & E’s Do It Yourself Pest Control and A&E Pest Control, Inc. operates on the world wide web as BestGlueBoards.com. Note when reading any information on our web site you may see any of these three names and that they are one and the same company.
By placing an order with BestGlueBoards.com, by any method, you accept our terms and conditions as described below. Our policy is to offer our customers the highest quality customer service possible. We always want our customers to be happy. A & E’s Do It Yourself Pest Control is a distributor of pest control products and supplies. A&E Pest Control, Inc., A & E’s Do It Yourself Pest Control and BestGlueBoards.com do not warranty the safety or the effectiveness of any of the products described on our web site. Any warranty or guarantee of safety or effectiveness for any particular product use lies solely with the manufacturer. Furthermore, A & E Pest Control, Inc. cannot be held responsible for any arthropod bites, stings, or diseases.
ALWAYS READ AND FOLLOW THE LABEL FOR SAFETY AND BEST RESULTS.
Any advice given by an employee and/or agent, of
A & E’s Do It Yourself Pest Control, A&E Pest Control, Inc. or BestGlueBoards.com on any pages of this website for pesticide application or use, are based on common application practices in the pest control industry only. This free advice should never be taken as a replacement of the pesticide label. In the U.S.A., the pesticide label is the law and a legal document. Always read and follow the directions before using any pesticide product. Our recommendations are based on limited knowledge of your area, your home or business, environmental factors, pest identity and population as well as numerous other factors and are extremely general and limited in nature. For more exact recommendations you should always consult the services of a licensed pest control professional in your area.
A & E’s Do it Yourself Pest Control and A&E Pest Control, Inc. operating on the web as BestGlueBoards.com assumes that all customers are of sound mind, and can read and interpret English (as almost all pesticide labels are written in English), and that the customer assumes all responsibility for purchase and safe, proper, and legal use of the products they purchase from this website.
Point of sale is Winder, Georgia, USA. Any and all legal issues brought forth against A & E’s Do It Yourself Pest Control or A & E Pest Control, Inc. will be governed by the laws of the State of Georgia. Any legal proceedings will be held in Winder, GA, USA located in Barrow County.
This Disclaimer is a legally binding contract between A & E’s Do It Yourself Pest Control and its customers. This disclaimer may be updated from time to time without any notice.
We only sell the most effective products available-- the same products pest control companies use.
Can't find the product you are looking for? E-mail us at info@BestGlueBoards.com and we'll get it for you!
Privacy and Security Policy
BestGlueBoards.com is committed to your privacy. We have appropriate physical, electronic, and procedural security safeguards to protect and secure the information we collect. BestGlueBoards.com does not share this information with third parties. If you prefer that your data not be retained, please notify BestGlueBoards.com in writing or by email at info@CatchMasterGlueBoards.com or when you place your order.
By using the BestGlueBoards.com web site, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version. We may periodically make changes to our Privacy and Security Policy by posting a new version of the policy on this page. It is the customer’s responsibility to review this Privacy and Security Policy frequently. We do encourage you to visit this page often.
Because your privacy is important to us, we have created the following Privacy and Security Policy to let you know what information we collect when you visit our web site, BestGlueBoards.com, why we collect it, and how it is used. This Privacy and Security Policy also addresses our data security procedures, and practices, the options you have to access and control any personal ID information that you have provided to BestGlueBoards.com.
WHY DO WE COLLECT YOUR IFORMATION AND WHAT DO WE DO WITH IT
Needed to Contact You Later:
If we collect personal contact information (See below), or if your information changes you may access and modify it, and or remove it from our system totally.
Collection of your Name, Address and Phone Number.
When you use our web site, we will request your name, street address, telephone number and/or other contact information. We will use the information collected to complete, and process your purchases from BestGlueBoards.com and the use of the BestGlueBoards.com web site, for internal purposes and to comply with any and all requirements of law. This information may be disclosed to our staff. It may be disclosed to third parties only if they are involved in the completion of your transaction, the delivery of your order or the support of your use of the BestGlueBoards.com web site.
Collection of your Email Address.
We request your email address, or other information needed to contact you online. We use it to complete and support your purchases from BestGlueBoards.com and use of the BestGlueBoards.com web site, and to comply with any requirements of law. We use it to respond to any questions you might have and to provide you with information about specials occurring on the BestGlueBoards.com web site. This information will only be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the support of your use of the BestGlueBoards.com website.
Collection of Purchase Information.
We will collect information generated by any purchase of a product or service, such as a payment method. We use this information to process your order and support your use of the BestGlueBoards.com web site. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the support of your use of the BestGlueBoards.com web site. We at BestGlueBoards.com do not save or have access to your sensitive credit card information. If you call in for your order and supply BestGlueBoards.com with your credit card information, once your order is completed, we will destroy any sensitive information as quickly as possible.
Collection of Navigation and Clickstream Data.
When you enter and browse our web site, we may gather navigational and clickstream data that shows what pages and products were visited, and how long certain features are used. This information cannot reveal your identity or be linked to you personally. We use this information only to complete and process any purchases made from BestGlueBoards.com and use of the BestGlueBoards.com web site to comply with any requirements of law and to determine the commissions for our Affiliates. This information may only be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the support of your use of the BestGlueBoards.com web site.
CERTAIN EXCEPTIONAL DISCLOSURES
We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct or BestGlueBoards.com has good faith belief that such action is necessary. We will conform to the requirements of law or comply with governmental orders, court orders, or legal process served on BestGlueBoards.com. Information may be used to protect and defend the property and/or rights of BestGlueBoards.com, the users of our website and/or the public.
HOW DO WE PROTECT INFORMATION WE COLLECT?
BestGlueBoards.com offers secure web pages to collect certain kinds of user information. We store certain kinds of data in encrypted form. BestGlueBoards.com will use any reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. We believe the measures used and implemented by our web site reduce any likelihood of security problems. BestGlueBoards.com servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that only BestGlueBoards.com and our credit card processor can read the information required to process your order.
HOW LONG DO WE KEEP USER INFORMATION?
We generally keep user data on our server or in our archives for as long as we reasonably need it. We may change our practices according to any changing requirements. For example, some data may be deleted if needed to free up storage space. Other data may be retained for longer periods if the law requires it.
THIRD PARTY SITES
This site contains links to third party websites. BestGlueBoards.com is not responsible for the privacy practices or the content of such websites. Your use of these third party websites will be entirely at your own risk.
YOUR CONSENT TO THIS POLICY
By using the BestGlueBoards.com web site, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version. We may change our Privacy and Security Policy by posting a newer version of the policy on this page, which will be your responsibility to review frequently.
LEGAL DISCLAIMER
This site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for any events that are out of our direct control. This Privacy and Security Policy is governed by Georgia law, excluding conflicts of law principles. Any legal actions against us must be commenced in the state of Georgia within one year after the claim arose, or be barred.
PRIVACY QUESTIONS
If you have a privacy question about the BestGlueBoards.com web site, please email: Customer Service at info@BestGlueBoards.com. Or write: BestGlueBoards.com, Attn: Privacy Policy, P.O. Box 919, Winder, GA 30680.
ABSOLUTELY NO SALES TO CHILDREN
This site is not intended for or directed to persons under the legal age in your state you reside in. BestGlueBoards.com does not sell any products suitable for purchase or use by children. By registering within this web site, purchasing products from BestGlueBoards.com or providing BestGlueBoards.com with any information, you represent to BestGlueBoards.com that you are of legal age of the state you reside in.
Last updated: April 2011
*The information herein is subject to change.
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FREE SHIPPING
We Sell CatchMaster
Glue Boards
We offer Free
Shipping on All Orders
Over $25.00
UPS Ground in the
USA lower 48 states
ONLY.
All orders insured
No extra charge
We Do Not Ship to
Canada, Alaska,
Hawaii, or OUTSIDE
of THE USA
The glue formulas in Catchmaster glue traps are effective for at least one (1) year in a home scenario, and for five (5) years unopened in a warehouse locale, giving you more value for your hard earned money. Catchmaster glue boards do not have oil in them like the competitions products use. Oil mixes with the body chemistry of the rodent and allows the rodent to escape. Oil also makes glue more susceptible to running or dripping in hot temperatures.
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